Q.Is the site secure to use a credit card A. Absolutly! No information is given out or shared. Your order is placed from our warehouse in a secure system, where you can rest assure, there will be no way your information is leaked. You can also place an order by , email the order to info@critterpetsupplies.com or loveazoo@aol.com Q. Can I see shipping charges before making a purchase? A. Yes, simply apply your items to the cart, add your shipping information and your shipping charges will show in the cart prior to entering payment information. Q. If I enter my personal information in the new customer profile, will it be seen by a third party? A. No, this information is saved in the system for future purchases so it doesnt have to be re-entered for every visit, simply by entering your email address and password. Once you have entered any information into the shopping cart or personal profile area, you are now in our secure portion of the web server. Q. Can I order through another business? A. Yes! Please send your business information and interest for wholesale buyers to info@critterpetsupplies.com Q. Where do the products come from? A. All products come from wholesale warehouse out of Cincinnatti, Ohio. Pets Stores USA has been in business for over 40 years. Great, quality manufacturers, such as Midwest, Innotek, Frontline and many more! Do you offer discounts for bulk items purchased? Yes, again, please send request to info@critterpetsupplies.com Can you ship over seas? Yes, in most cases. Electronics are unable to ship to Europe due to strict laws. Its not impossible to ship overseas, but is, in fact very expensive. Standard shipping is UPS Ground or UPS Worldwide wo secure a safe and speedy shipment. Therefore, costs are based on weight and destination zip code. Are you an authorized dealer of these products Yes, We are an authorized Innotek, PetSafe, Midwest dealer, among many other manufacturers. You can check out the list or logos provided inside the web pages Is there a customer service I can speak to directly to make an order over the phone? Yes, you can reach the customer service by email at info@critterpetsupplies.com or Monday- Friday 9-5 EST at 888-300-5139. They will be more than happy to assist your needs. Please provide the agent with the Store Name, item description and ID # for speedy process. The information is also listed inside the web pages